Cancellation Policy

Cancellation Policy

At Event Finest Servicehub, your event success is one of our key goals. So, when you book on EventFinest, confirming an agreement and paying vendors is easy. We collect the vendor's total booking price in one payment, and if the vendor requests a deposit out of that total being paid, we'll send it to them before the event. The balance payment is held by Event Finest and sent 24hrs after your event. If you need to cancel a booking, your refund will be determined by the cancellation policy included in the booking agreement for your event.

Booking cancellation

Both the deposit and balance payments are refundable depending on when you cancel the event through our system. If you canceled an event 10 days before the event, you'd receive a full refund of both the deposit and the balance. If you canceled 7 days before the event, you would only receive a refund of the balance payment. If you canceled 1 day before the event, no refund would be issued.

 All refundable payments will have a specific cancellation, depending on the vendor. Some vendors may opt for an always-refundable deposit or balance payment, which means you can cancel at any time and receive a refund for that particular payment. Vendors may also choose non-refundable payments, in which case regardless of when you canceled, no refund would be given.

 Refunds

In order to receive a refund, you must cancel your event through Event Finest. When you cancel, you'll be given a summary of the cancellation policy and the payments you will be refunded. Once we've confirmed your cancellation, we will issue the refund to the credit card that was used for payment. This process could take 1-2 business days. Once the refund is issued, it may take up to 3-5 business days to post to your account.

 If the cancellation policy states that no refund is owed, Event Finest will not be able to return any payments to you directly. However, you are welcome to discuss the issue with the vendor to see if they'd be willing to work with you to reschedule their services or give you a partial refund. If they agree to a partial refund, that should be arranged directly between you and the vendor.

 Where to find the cancellation policy

 When you get a new quote after requesting for a quote, there will be a link included that says "Click To View cancellation policy." This will open a dialogue box that explains the refund policy for both the deposit payment and balance payment. When you click

Book Now to proceed to the checkout page, you can review the terms again in the event summary above the price breakdown if needed. Once you've booked the vendor, you can always reference the cancellation policy in your agreement, which you can get to by clicking "View/Print."

Vendor cancellations

The cancellation policies mentioned above will only be applicable if you cancel your event through Eventfinest website. If the vendor cancels the agreement, you are covered by our Worry-Free Guarantee. You will receive a full refund of your payment, and we'll also do everything we can to help you find a replacement for your event. But If the event is booked outside of our system, we won’t be able to help resolve issues or return payments.

During the case of vendor cancellation, both parties should confirm through the EventFinest servicehub messaging system that the booking is no longer taking place. Event Finest should then be contacted—again by both parties—so that we can proceed with the cancellation and issue a refund.

But If the vendor you booked does not show up to your event, you should immediately log in and report a problem through your account so that we can place a hold on the balance payment.

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